News / Maersk gets onboard as SaaS specialist ZigZag simplifies reverse logistics

ID 125476255 © Artur Szczybylo | Dreamstime.com

Maersk’s venture capital arm, Maersk Growth, has invested an undisclosed sum in ZigZag, a UK start-up specialising in managing the returns of retail e-commerce goods.

Customer returns, and the reverse logistics that support them, remains one of the largest costs for e-commerce retailers, as consumers have become accustomed to free returns policies.

In some sectors, half the goods ordered are returned by consumers, and the software as a service (SaaS) platform developed by ZigZag aims to reduce the cost of this.

It claims ...