Shoppers flock to buy online – and that means trouble for UPS

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So it has happened again. However much they plan for the widely anticipated boom in online shopping, it seems the integrators still can’t get it quite right., According to the Wall St Journal, UPS is making a meal of the holiday sales. On-time delivery rates have fallen and it has said that there were more volumes than expected. Managers have been dispatched to the problem areas in the US, where consumers spent about  $4.4bn online on Thanksgiving and Black Friday, with the latter’s sales up 14% on last year.