News / HMRC 'lack of support' for traders meant no choice but to delay CHIEF shutdown

© Gary Perkin

HMRC’s decision to delay the switch-off of customs system CHIEF was the inevitable consequence of its failure to adequately support traders in migrating to the new system.

This is the view of brokers and customs consultants who spoke to The Loadstar after news broke that Customs Handling Import and Export Freight (CHIEF) would remain operational as some traders struggle to transition to the new Customs Declaration Service (CDS).

The switch to CDS from CHIEF was due on 1 October, but many companies, ...