Expect more? Empty shelves frustrate Target customers and execs

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A report from the front line of supply chain, complete with pics and everything! Major US retailer Target is continuing to have serious restocking problems, leaving ranks of shelves empty and, one presumes, losing a whole load of customer loyalty in the process. But the job of redesigning such a large operation is no easy task. Target supply chain veteran John Mulligan, who was brought back to the company last month to solve the issue, conceded “the company’s supply chain isn’t built to serve customers in stores and online”. A well-researched article.