AP Møller-Mærsk – here comes another 'abandon ship' warning...
The one-stop shop is increasingly disliked
Gartner evaluates Maersk and other vendors under end-to-end digital offering, market responsiveness, customer experience, and operations in the Ability to Execute Criteria. Maersk serves a wide array of markets, including chemicals, automotive, pharma, high tech, lifestyle and FMCG.
Among the 17 companies listed in the quadrant, Maersk improved within the areas “Completeness of vision” and “Ability to execute”. (Gartner, ‘Magic Quadrant for Third-Party Logistics, Worldwide’, Susan Boylan David Gonzalez, Farrah Salim, Brian Whitlock, Chris Kina, June 28, 2021).
Already last year Gartner acknowledged Maersk Neonav as an exemplar third-party innovations for 2021. (Gartner, ‘Shippers Take Note: 3PLs Are Innovative and Here is the Proof’, Supply Chain Research Team, March 01, 2021).
Aymeric Chandavoine, head of logistics and services at Maersk, said: “I am extremely proud to see how the general strategy and our expansion on e2e digital solutions, created by our talented employees is being lauded by Gartner. We strive every day to create new, better and smarter solutions that continue to add value for our customers, and we hold this recognition from Gartner in high esteem.”
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
(On 6 July, logistics chief Vincent Clerc added on social media: “I am delighted that Gartner has recognised AP Møller-Mærsk as a challenger in the 3PL space. It is our core priority to democratise logistics and our customers count on us to deliver an integrated logistics experience. Technology offers the key to this, synergies between our businesses and our end-to-end digital offerings. I am especially proud of my colleagues and their hard work and dedication to putting our customers’ supply chains at the heart of what we do, it is this ability to execute on our strategy that was noted by Gartner.”)