News / The digital age is not quite the disruptor freight forwarders feared, says report

05/09/2018

Online platforms may be improving freight forwarding’s front end, but those predicting the demise of the traditional operator may have overestimated the impact of technology.

Transport Intelligence’s recently published Global Freight Forwarding 2018 report, which polled 20 major forwarders and several online platforms, believes the tech crowd are not the transformative power many feared.

“Online forwarders have been key to innovation in service and experience, and in the wider movement to embrace new tech as it matures and start to create value,” says the ...

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Pieter Kinds
September 05, 2018 at 6:54 pm
Online booking platforms are not able to turn a profit as indeed their margins are under pressure and they need huge volumes to make up for that, which is difficult as most companies still get the bulk of their volumes via Tender platforms.

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