DSV Road CEO Helmut Schweighofer out
Ex-Schenker executive Helmut Schweighofer, CEO of DSV Road for just over a year, writes on ...
By Alex Lennane
It comes as little surprise to see headlines in the Danish media that DSV’s job loss count may not be limited to 13,000.
In fact, given the current market environment, says one analyst, layoffs could rise as high as 10%, instead of the 6%-8% previously ...
Comment on this article
Alexander Kozij
October 07, 2025 at 3:42 amAI is an amazing and powerful tool. But an organization with poor customer culture. Is still an organization that it’s core is not serious about their customer service interactions. All the AI and automation in the world won’t improve customer satisfaction for UPS.
AI will not make the interaction for the customer any better, when UPS delivers to the wrong address. And does nothing to rectify it and asks you to file a clam, instead of going back and picking the package. Going from an automated phone system with no human interaction to an ‘AI’ chat bot. Doesn’t solve the problems clients are driven to call that need resolution. Spending money on technology to perpetuate a mindset not helpful and frustrating to clientele. Solves nothing.