Workforce diversity: 'why would you not want an even richer talent pool?'

© Andrewgenn

During Ramadan this year, American Airlines chief executive Doug Parker decided to fast for a day, to help him empathise with his Muslim staff.

This action, explained Sadiya Khan, air cargo director turned professional coach, exemplified humble leadership. It enabled Mr Parker to gain a personal understanding of part of his company’s culture through walking in their shoes.

Having worked in international teams, Ms Khan is keen to emphasise the benefits of a diverse workforce – but critically, she says, the leadership ...