Convoy, the Seattle-based digital freight network that connects truckers with shippers, is shuttering its Atlanta office and laying off workers as part of a restructuring.

This is the third time in less than a year that Convoy has laid off workers.

The restructuring comes as Convoy transitions to a new customer service model that automates many of the tasks the conducted by employees, according to a LinkedIn post published Thursday by CEO and co-founder Dan Lewis.

“This shift represents a big step forward in how we operate, but it comes at a cost. Increased automation and tighter focus have changed our staffing needs,” Lewis wrote.

Convoy will shut down its Atlanta office. It will maintain a small team in the city, according to the post. Jobs in other regions will also be cut, including those tied to its changing customer service model and other aspects of the business...

The full post can be found here.

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