News / Qantas Freight back to 'business as usual' after IT outage

Qantas Freight at Sydney Airport

Qantas Freight is hoping to have relieved a cargo backlog, caused by an IT failure almost a month ago, by today, and having waived storage fees since the outage, it is set to reintroduce them.

The Australian carrier said the backlog generated in the first week of the incident has been processed and collected, or is pending pick-up, and it hopes to have cleared “most of the backlog” in Sydney today and most of that at Melbourne.

It added: “Storage fees will be reintroduced for freight arriving, departing, or lodging from 20 October.”

The backlogs began building after an IT blackout on 24 September, with affected Qantas-run stations also causing misery for the airlines it handles.

As part of its efforts to alleviate the problems, the carrier said it had ploughed “additional and dedicated resources” across all shifts, while also deploying technical support across its major terminals and operating 24/7 where possible.

The service update added: “We’ve been working hard to embed the new system and return to normal operations, and acknowledge that the past few weeks have been challenging for everyone impacted by the delays.”