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Japanese carrier Ocean Network Express (ONE) is set to see losses spiral to $600m in its first year, as it struggles to “restore the trust of customers” after the chaotic April launch.
ONE has alerted shareholders of K Line, MOL and NYK to a $310m loss for the half-year period to 30 September.
Moreover, the merged carrier network has drastically revised its forecast of a full-year profit of $110m to a loss of $600m, which would see it sink towards the bottom of the carrier profitability league table.
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Comment on this article
Howard Schweizer
October 16, 2018 at 4:55 pmThe comments from ONE Management acknowledging they have a problem are an encouraging sign that someone is paying attention.
Unfortunately this has not translated to their actual Sales Group who are still not addressing the abandoned customer issues.
Imran solanki
October 17, 2018 at 4:24 amNot specified what is the reason po f falling one line…..
ex customer
October 17, 2018 at 4:02 pmIf the management team really believe they are back on track proves they have no idea what is going on in Europe or USA. Awful customer service and no one cares.