News / ECU suffering customer dissatisfaction as confusion reigns over cyber attack

© Awargula

ECU Worldwide is struggling to communicate with some customers following a cyber attack, which brought down some of its systems on 7 February and which remain unavailable.

While ECU’s website first told customers how to contact staff, it is no longer accessible, and the company has not used its social media accounts – Twitter, LinkedIn or Facebook – to update clients on the situation.

It has also changed payment terms, according to one forwarding customer. “ECU is forcing everyone to pay up ...