Hermes - C Walker

Hermes Europe has appointed Carole Walker as chief executive, taking over from Donald Pliz.

A 30-year employee of parent Otto Group, she has been part of Hermes UK’s management team since 2001, first as operations director, managing director in 2004 and appointed chief executive in 2009.

Ms Walker saw the business develop from being the internal logistics arm of mail order brands Freemans and Grattan to become the second largest delivery company in the UK.

In her new role, Ms Walker will be responsible for the group’s European logistics activities.

Ms Walker said: “I am excited about the possibilities and opportunities, not only for me personally, but for us as a group. My passion for Hermes UK could not be more apparent and I intend to take that same passion across the group.”

Stepping into the role vacated by Ms Walker will be Martijn de Lange, who joined Hermes UK as operations director in 2014 from TNT, where he had served in the same role. He was appointed managing director in March.


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  • Paul williams

    April 18, 2018 at 3:56 pm

    I would not touch the joke called Hermes, they lie about deliverying parcels and then say on their complaints form that the issue is solved. Funny that I thought it took two to resolve any issue. How can they solve anything if they don’t talk to me.
    There is no proper escerlation of complaints and it seems that they are unregulated according to them!

  • Isabel Chaplin

    July 05, 2018 at 12:32 pm

    Hi there.
    I had a text message this morning to say my parcel was going to be delivered between 8-12 this am. I checked my emails and it says it was delivered through my letter box at 9.33am which it wasn’t. I have tried to contact Hermes but unable to get through. If this could be sorted asap that would be brilliant.

    Many thanks
    Isabel Chaplin

  • Brian Hatton

    September 27, 2018 at 12:25 pm

    Hi Carole, please sort out your security and delivery issues with parcels getting lost, you have lost two parcels in the last 30 days….see HRM10442421, your customer service keep on fobbing me off with no live info, the recipient is very annoyed, no driver has been near his property, I am very dissatisfied and will not use or recommend your services
    Please sort out………what a mess

  • tim day

    December 19, 2018 at 1:16 pm

    I totally agree with Paul Williams comment below. Lost my parcel and accept no blame. Impossible to find resolution.

  • Nancy Deakins

    January 08, 2019 at 3:45 pm

    I need to make a complaint, it is a night mare to work with your systems to beable to either speak to someone or email them, I want an phone number or email address i can use to put my complaint in writing

  • Joao Tavares

    January 15, 2019 at 6:58 pm

    Good afternoon.
    Working with Hermes Germany is a real nightmare.
    I know the English language but not the German one, that’s why I must write to you and I’m going to send lots of Emails to some German departments of transports and so on, because HERMES Germany is a real nightmare…
    I can assure you that I will send Emails even to the Bundestag…
    My mother bought in November the 25, two Sony Hi-Fi speakers on an auction in eBay.
    The tracking number is 01329192830752
    They never where delivered and after sending a few Emails to HERMES Germany ([email protected]), Mr. Rainer Windhorst told me that I can’t complaint, but just the sender (Mr. Heinz Kranenberg)…
    The sender, Mr. Heinz Kranenberg phone them last week and they told him they will phone later to give the new tracking number.
    As they didn’t phone, Mr. Heinz Kranenberg phone them again yesterday and the person who took is call (Mr. Glow) told him that he is so sorry but he didn’t have a new tracking number and don’t know what’s going on…
    This become a nightmare because HERMES Germany has thousands of complaints because their service is terrible…
    If you track the number I gave you, the package the first time returned to Germany, and now they don’t want to give an explanation or a new number or whatever…
    This is a big package not a small one that is easier to lose…
    I ”Google” a little and the complaints about HERMES Germany is absolutely incredible…
    As the stupid Site of HERMES Germany is just in German, without a single Email address where to complaint, you must solve my problem.
    As I told you before, I will send if necessary, hundreds and hundreds of Emails to all related departments in Germany, because company’s like HERMES Germany must close the door as they are joking with us, European Citizens…
    Mrs Angela Merkel for sure wants German Company’s working well.
    Hope you can ask yours colleagues from HERMES Germany, explanations and not always liars…

    Best regards,

    João Tavares

  • Jeffrey Jarvis

    February 16, 2019 at 12:45 pm

    Couldn’t agree more with all the comments posted, an absolute shower, can’t talk to a human being, lies told consistently all in all a terrible service but above all they don’t deliver or collect on time or at all in some cases.
    Wouldn’t recommend them to anyone.