BBC: H&M starts charging shoppers for online returns

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By LoadstarEditorial

22/09/2023

BBC reports:

Fashion giant H&M has become the latest retailer to charge shoppers who return items bought online.

Customers now must pay £1.99 to return parcels either in store or online, with the cost taken from their refund. However, returns are still free for H&M members.

Rival retailers such as Zara, Boohoo, Uniqlo and Next already charge for online returns.

An H&M spokesperson told the BBC the move was introduced in the summer…

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