Kenyan Airports Authority adopts Tiaca cargo service quality tool

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Good news for both Tiaca and Kenya. The country’s airport authority (KAA) is adopting Tiaca’s Cargo Service Quality tool. KAA told Daily Nation that the airport already had a quality assessment for passengers, but wanted something similar in cargo – which is being offered by Tiaca.

“We wanted to gauge how cargo is handled, and how you measure the services given,” said Evans Michoma, acting commercial manager KAA.

KAA added that it had faced criticism over poor quality service at transit sheds, ...