Comment: supply chain pain at Felixstowe almost inevitable due to ambitious IT switch

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The IT system that manages a container terminal is known in the business as a TOS – although very similar word was more likely to have passed the lips of more than a few UK shippers and their freight service providers over the past week as operations at Felixstowe have stalled.

Mounting congestion at the UK’s leading container gateway was blamed on the implementation of Hutchison’s in-house developed TOS, nGen,

The situation again demonstrates what a fraught business IT transformation projects can ...