News / Integrators fail to bring back delivery guarantees

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Whatever happened to the integrators’ service guarantees? The commitment to give shippers money back if their shipments failed to arrive within the promised timeframe used to be their badge of quality, but these days FedEx and UPS give the impression that they have come to the conclusion that they no longer need this, except for their premium services.

Understandably the pair dropped the service guarantees in the early days of the Covid outbreak as their networks, slowed by health measures, were ...