News / UK traders return to CHIEF after glitches in new customs platform

© Jon Anders Wiken

Concerns are mounting that UK traders will switch back to customs platform CHIEF as IT platforms struggle to interface with its successor, CDS.

Documents seen by The Loadstar suggest HMRC is firefighting more than 60 issues with the new Customs Declaration Service (CDS), including incorrect application of VAT rates. But a messaging fault with community service providers (CSPs) has raised bigger worries.

One customs IT consultant told The Loadstar: “With many of the issues, HMRC has found a workaround, but this is ...