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Global returns management platform ReBOUND has hired Raju Dhanhoa (pictured above) as operations director, following strong growth and an expansion of its services in Russia.
Mr Dhanhoa joins from action sports retailer Surfdome, a ReBOUND customer, where he was head of supply chain operations.
He has over 14 years’ supply chain experience, with a decade spent improving the performance of online retail operations.
“For too long returns has been the forgotten child of the supply chain, but ReBOUND has shown how impactful getting it right can be for retailers,” he said.
“When working with ReBOUND at Surfdome I was blown away by the speed and scalability of their service. To go live with a global returns solution with little prior IT integration in just two weeks is virtually unheard of. Their worldwide coverage, multi-carrier returns options and superior visibility for demand planning, made the move to ReBOUND a no-brainer for me.”
ReBOUND chief executive Graham Best added: “At ReBOUND, we look at the returns space through the eyes of a shopper and retailer, rather than as a mere carrier of parcels. We’re not simply moving items around; at the end of the day there’s a shopper chasing their refund and a retailer looking to build customer loyalty.
“That’s why we’re thrilled to have Raj join the team at ReBOUND. He brings real-life experience from a retailer’s perspective and is already offering fantastic ideas to shake up our reverse supply chain solutions. Bring on further success in 2018!”
ReBOUND recently partnered with Boxberry to become the only platform to offer seamless returns across Russia, traditionally a major challenge for Western retailers and logistics teams. The business now handles 30,000 returns a month in Russia.
ReBOUND also recently completed the integration of a number of new partners, including Doddle and ASDA’s toyou service.