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News / Can't get no satisfaction: latest customer survey reveals poor carrier service levels

Business man with happy smiling and sad unhappy cardboard paper
© Tero Vesalainen
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Shippers regard poor customer service as the biggest failing of ocean carriers, closely followed by cargo rollovers and a lack of schedule integrity.

According to the second annual container transport satisfaction survey, by Drewry and the European Shippers’ Council (ESC), customers are increasingly dissatisfied with the ...

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  • Gary Ferrulli

    June 28, 2018 at 3:30 pm

    Mostly a reflection of the financial losses of the carriers ($20. Billion between 2011 and 2016) and the existing conditions today. They had to cut costs and service suffered. To shippers – you get what you pay for, and your recent complaints about price says you want a never ending lowering of rates.

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Topics

Customer-carrier relations Drewry European Shippers Council