KFC supply failure, what went wrong? – the Phantom CPO speaks

© Lucian Milasan

Now people have stopped calling the police with complaints over their missing chicken takeaway, it is time to take a step back and assess where it all went wrong for DHL and KFC. This piece from Spend Matters features an anonymous contribution from the “Phantom CPO”. The anonymous procurement officer’s breakdown of the breakdown is surprisingly reasoned – and it seems KFC comes away with as bad a reputation as its service provider, with the “Phantom CPO” slamming the fast food outlet for failing in its due diligence before appointing DHL.