News / John Lewis finds it needs a new recipe for its 'spaghetti-like' returned goods process

30/09/2014

The scale of the returns challenge facing major retailers was outlined last week at the Customer Returns summit in London, with the recently appointed head of returns for John Lewis describing how the company was caught in a perfect storm of a rapidly changing retail ...

To read this article you need to subscribe.

Help us to continue to invest in award-winning independent journalism. For an introductory offer of just £70 a year, or £10 per month, get access to all our daily news stories and opinion. If you are already a registered user, please login below with your current account's email and password to subscribe. If you are not registered and want to subscribe, please register below to subscribe.

Current subscriber

New subscriber