News / Rail giant CSX issues new performance metrics as freight customers vote with their feet

© Wangkun Jia

CSX has updated its performance metrics – including the key criteria of train velocity, terminal dwell time and cars on-line.

According to the rail giant’s management, the new measures “better reflect end-to-end railroad performance” and show where opportunities for time saving exist.

However, the announcement comes at a time when the US Surface Transportation Board (STB)’ has requested that CSX provide performance indicators in the ongoing struggle to address problems from a drop in service levels.

The rail company has been under fire ...