I: Amazon starts charging for some UPS store returns
THE INFORMATION reports: Amazon has started charging fees to make some returns at UPS Stores, marking ...
Global e-commerce returns management platform ReBound has appointed Vicky Brock (pictured above) to its senior leadership team.
Ms Brock founded retail data technology company Clear Returns, which she led for five years, “enabling retailers to optimise their returns processes to boost profits and improve customer experiences”.
In her new role “she will focus on developing ReBound’s returns intelligence solution and driving commercial relationships” and “drive commercial relationships with key retailers and develop the data and insights solution currently in development”
“I founded Clear Returns to solve a problem I experienced as a shopper; whenever I returned items I found the experience overwhelmingly off-putting. Very few retailers seemed to take the process seriously or weren’t interested in ‘keep optimisation’: working to help customers buy the right products first time,” she said.
“Returns present a major challenge for retailers, potentially harming profitability in the long term. However too few are treating their returns as a priority. With 59% of those under 35 admitting to having stopped shopping with a retailer because of a difficult or unclear returns process, retailers really need to address this issue. Businesses need to source high quality returns intelligence to improve their systems and drive returns innovation.
'Mass-casualty incident' as Maersk box ship destroys Baltimore bridge
Shock for CMA CGM as a deputy CEO decides to quit
Diversions from Red Sea proving a real ‘silver lining’ for carriers
Asia-Europe carriers revise FAK rates in fight to rein in revenue erosion
Could the Dali have suffered a power loss before bridge crash?
Strike paralysing Finnish ports extended after talks collapse
DB Schenker makes 'positive contribution' to DB – but it's an odd fit
Niche players continue to risk Red Sea transits with new services – at a price
Maersk reacts to calmer market and restores standalone transpacific loop
Indian Customs to auction uncleared export boxes at Nhava Sheva
MSC and FedEx face $11m fine for 'unfair charges' to shipper
Alex Lennane
email: [email protected]
mobile: +44 7879 334 389
During August 2023, please contact
Alex Whiteman
email: [email protected]
Alessandro Pasetti
email: [email protected]
mobile: +44 7402 255 512
Comment on this article