How technology can boost staff retention and not simply replace them

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During the recent Cargo Facts Asia conference, one airline executive stated: “Airlines are responsible for the problems in ground handling. Handlers have simply been squeezed too much by the airlines… ground handling operations are now one of the best opportunities for service improvements in the air freight industry. Part of the problem is the vicious cycle of low-wages, poor benefits and worker retention.”

This low worker retention rate does not only affect the cargo handler, but its clients (airlines), the clients ...