An 'across-the-spectrum rethink' needed as firms eye use of AI in procurement
The disparity between the relentless hype and its present limitations has left most people sceptical ...
PITCHBOOK writes:
Generative AI goes shopping
E-commerce and AI aren’t a new pairing, but the latest wave of innovation with large language models has led to a new spark being ignited between the two. PitchBook’s Emerging Tech Research on Generative AI in E-Commerce lays out all the ways the technologies are being used together to propel each other forward.
Key takeaways:
– In 2022, VC investment into generative AI tools with e-commerce application totaled $2.5 billion.
– The customer service and contact center technologies led all categories in funding by a healthy margin.
– Key deals include GupShup’s $340 million raise and Builder’s $250 million Series D.
To download the full research, please click here.
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