News / Normal service is resumed as Menzies clears Heathrow handling chaos

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The “total chaos” at Menzies Heathrow has abated, following swift action by the handler.

Caught in a perfect storm of surging volumes while taking over the Qatar Airways contract, Menzies – along with importers, forwarders and hauliers – has had a tough week, with cargo delays of up to six days.

One forwarder noted: “I haven’t seen anything like this over the last 15 years of dealing with handlers.”

However, the congestion is nearly clear, after Menzies added resources and switched some airline ...