'How a lack of same-day delivery saved me $1,300'

Lovely little anecdote from supply chain expert Kevin O’Meara on being a consumer, and how a recent shopping trip with his wife almost led him to spend $1,300 on a new grill for his garden. What averted the purchase? The fact that the shop could neither deliver the product the same day nor its delivery employees help move the item from the road to Mr O’Meara’s back garden. These are both services that some major 3PLs are offering as they look to profit from the potentially huge last-mile delivery market. Without offering those services, in this case the retailer lost the sale…