DHL Group surveyed 12,000 shoppers across 24 countries to provide all of us “with valuable insight into what’s important to online shoppers”.

In its ‘E-commerce Trends Report’, DHL explores how the “world is browsing and buying online – from the improvements online shoppers are looking for, the rise of social e-commerce and online marketplaces, and why shoppers abandon their baskets”.

You can download the full report here.

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