News / Airlines need to crack down on customers that won't use e-AWBs

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More airlines should look to penalise customers that don’t use electronic air waybills (AWBs), delegates heard yesterday at Air Cargo Americas in Miami.

One year ago, Lufthansa Cargo introduced a €12 fee for using paper AWBs, a process it said has ’gone very well’, changing customer behaviour.

American Airlines Cargo followed suit and now has 75% e-AWBs on compliant tradelanes.

But not enough is being done, and eAWBs still have only 66% penetration on feasible lanes.

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Mirja Nissen, co-director of WCA’s e-commerce network, said: “Money talks. ...