The importance of streamlining (expensive) reverse logistics

The role of reverse logistics in e-commerce has been much discussed by retailers such as John Lewis and ASOS, as they seek to cut returns costs while maintaining high levels of online sales. But spare a thought for those shippers selling large, bulky goods such as refrigerators and cookers that often come with two-man installation crews. What happens when these goods need to be returned? “Any delivery failure caused by a customer not being at home can see profit on ...