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The torrent of parcel movement in the US has changed direction, as consumers return millions of goods ordered online in the run-up to the holidays.
John Haber, president & CEO of parcel logistics consultancy Spend Management, described it as a ‘returns tsunami’ – a reference to the “parcel tsunami” analysts had predicted for online orders shipped during the peak.
“Last week was the busiest week in returns in history,” he said.
However, Brian Bourke, chief growth officer of Seko Logistics, said: “I wouldn’t call ...
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