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To prevent the spread of coronavirus infections, Russian Railways has established a simplified procedure for remote interaction with customers in key processes related to the transportation of goods and contracts.
This decision was made by the Operational Headquarters of Russian Railways in cooperation with participants of the transport market under the chairmanship of Alexey Shilo, Deputy General Director of Russian Railways – Director General at Center of Corporate Transportation Services.
In order to increase social distancing while supporting businesses, a procedure has been established for automatically prolonging contracts between cargo owners and owners of private railroads by 3 months. Documents that are expiring soon which are necessary for customers for loading and unloading operations have been extended.
In addition, the requirement for illustrated diagrams of the layout of wagons carrying a number of cargoes, including buckwheat and other cereals, as well as for goods in covered wagons, was removed.
These orders were sent out to all Russian Railways divisions.
“Using electronic document management and e-mail, the remote coordination of new cargo loading schemes, and certifications for cargo owners performing loading and unloading operations for the first time will ensure not only high-quality services and transparency, but will also protect the company’s employees and partners from possible infection through personal contact,” said Alexey Shilo.
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