News / Inditex leads the charge as free ecommerce returns come to an end

10/06/2022

Inditex, a pioneer in fast fashion and the strategic use of airfreight, may be in the vanguard of a new trend. The company behind the Zara brand is moving away from free returns, one of the central mantras of the ecommerce era.

Since last month Zara has charged consumers €2.95 if they send purchases back. In the UK the levy is £1.75, which the retailer deducts from the refund.

Zara is not alone. Uniqlo, another fashion chain, charges consumers who return online ...