News / Forwarding now 'a chore – and a stressful one' – having to face angry shippers

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Shippers with ‘unreasonable’ expectations are causing headaches for forwarders – big and small.

Exhausted forwarders have told The Loadstar the job is currently extremely stressful, particularly in the air cargo peak, owing to quickly changing freight rates and capacity, and long delays.

One air freight source at a major forwarder said shippers, unsurprisingly perhaps, were furious to find that a rate agreed previously would no longer see their freight moved in a timely fashion.

“You can’t blame the airlines,” he said. “They can make ...