News / Forwarders and carriers 'in the dark' as new IT system at Felixstowe sparks delays

© Martin Hatch

Forwarders claim to have been ‘left in the dark’ over delays to rail, road and shipside container movements at the port of Felixstowe, linked to implementation of a new IT system.

The Hutchison-operated port installed the nGen terminal system on Sunday, but despite claiming a “successful migration”, carriers have reported severe delays and cancellations.

Yesterday, Maersk Line issued a customer advisory warning customers of “severe delays and cancellations across all areas of port operations, including rail, road and shipside container moves”.

One forwarder told ...