News / Air freight's performance measurement is moving up, but the products won't budge

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The trail of announcements about new temperature control capabilities is testament to airlines’ efforts to boost profitability through premium services, but Stan Wraight, executive director of Strategic Aviation Solutions International, has doubts about many of these efforts.

“You cannot control your destiny when you do not own your processes,” he said, pointing to the bout of outsourcing that has left most airline relying on handlers and other providers.

Since most airlines are reluctant to make long-term commitments to handlers but insist on ...