News / FedEx LTL consolidation service will make returning retail goods easier

© Rafael Henrique

FedEx is strengthening its grip on B2C e-commerce with a new returns service in the US.

Next year it will roll out a lower-cost option that leverages its network of FedEx Office stores and LTL capacity.

Consumers won’t have to bother with re-packaging unwanted purchases or using return labels. They simply use a QR code and drop off the items at one of about 2,000 FedEx Office locations, where returns are consolidated and moved to online merchants using FedEx Logistics.

The integrator is ...