News / Normal service resumed at MSC, with bookings and website back online

Normal service was resumed for MSC’s online booking services and website today, after the company resolved the recent network outage at its Geneva headquarters.

It said “all internal systems are fully functional and booking options and website msc.com are available again”.

It added: “The incident was confined to MSC’s headquarters in Geneva and affected the availability of some of MSC’s digital tools and msc.com for a few days during the Easter holiday long weekend. MSC agencies remained fully functional and continued serving customers as usual during this time.”

The outage, which began last week on the eve of the Easter holiday, was thought to be cyberattack or the result of malware, although it was unclear whether MSC was the target of the attack or simply collateral damage.

For its part, the company declined to offer further explanation, but added: “While MSC considers this incident to be resolved, we remain focused and cautious in our approach to information technology and committed to minimising the risk of system outages.

“We thank all our customers for their patience and support while we worked hard to make all systems available again as soon as this was possible.”