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The personal service conundrum facing forwarders going digital

digital logistics
© Virojt Changyencham
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Customer relationships and industry expertise will remain the backbone of freight forwarding, despite the wave of digitalisation sweeping across the industry.

According to Norman Global Logistics (NGL) Asia’s managing director, Stefan Holmqvist, providing online cargo quotes and booking tools are an additional communication layer with customers.

“We ...

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    Digital freight forwarder ExFreight Zeta Norman Global Logistics WCA