News / American Airlines Cargo deploys bots and AI to boost efficiency

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Bots and machine learning are increasingly coming into play at American Airlines Cargo –  and early trials indicate significant improvements in efficiency.

Bots have been deployed to perform repetitive functions usually carried out by employees dealing with bookings, evaluating a booking request and determining if it be approved or declined.

If the shipment characteristics fall within certain criteria, a bot can confirm it 10 times faster than the manual process, according to the airline.

And able to work around the clock, bots can ...