Nov 30, 2019 Mountain View / CA / USA - People waiting in line t
ID 166339515 © Andrei Gabriel Stanescu |

The scale of returns logistics in e-commerce is simply staggering, according to this article in Supply & Demand Chain Executive. Some $550bn worth of goods each year are returned to e-commerce retailers around the world, costing their supply chains an estimated $50bn. And it’s a trend that has worsened since the prevalence of social media platforms encouraging consumer “impulse buying” – some 63% of impulse buys are returned. But supply chains are expected to adapt: “In the coming years it is expected that there will be centralised warehouse centres dedicated to reverse logistics operations. Employees can be dedicated solely to returns, delivering benefits to companies.”

Comment on this article

You must be logged in to post a comment.