News / More volatility means forwarders and shippers need to work more closely

© Natalya Kosarevich

As uncertainty knocks trade confidence, forwarders need to be closer than ever to their customer, delegates at last week’s World Cargo Summit in Bruges heard.

Global head of airfreight at Scan Global Logistics David Wystrach told delegates “a major takeaway from discussions with customers” was that “no two supply chains are alike”.  

He advised forwarders that, not only did they need to be in the business of forwarding, but should also be an expert in their shippers’ industries “to be best equipped ...