News / Click and collect could save traditional retailers in a multichannel shopping world

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Despite the rapid growth of online retailers such as Amazon and ASOS, their lack of physical stores and susceptibility of supply chains could be a key advantage for conventional retailers as they struggle to win back market share, according to former Deutsche Post-DHL board member John Allen.

Now on the board of electronic retailer Dixons, grappling with the multichannel retailing challenge, Mr Allen claimed that last-mile delivery was the “Achilles’ heel” of online-only retailers. He said it remained their only route ...