BBC: Sony PlayStation 5 delivery delays spark row over who is to blame

19/11/2020

Covid-19 woes, you say?

BBC reports:

Customers who pre-ordered a PlayStation 5 from UK retailer Game may not receive it on launch day, partly because of huge demand – and also the size of the console.

In an email to customers, Game blamed courier firm Yodel, which has strenuously denied it is at fault.

People keen to get their hands on the console are also struggling to order with other online retailers.

There are huge virtual queues on retailer Curry’s website.

The PS5 is released in the UK on 19 November but lockdown has meant that people cannot purchase one in physical stores. The US launch took place last week.

Currys PC World was forced to institute a virtual queuing system which grew to 150,000 long.

There were also issues with the PlayStation 5 order pages on Game, Amazon, Tesco and John Lewis’s websites, which failed to load or appeared broken for many visitors.

Those hoping to receive their consoles today are from pre-orders that took place in September. Many people who were not allocated a pre-order tried to buy a console when launch day stock went on sale at 09:00.

Size matters

People pre-ordering from one of the largest retailers, Game, may face disappointment if they were expecting to unbox their goods on launch day.

In an email to customers, Game said: “Due to the volume of PlayStation 5s in the UK market and the size of the product, the launch has led to UK-wide delivery challenges for all retailers and couriers.”

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