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A sort of open letter to freight forwarders and logistics providers from a shipper. It’s a checklist of the dos and don’ts on winning and retaining business, the chief of which is transparency. Abandon the list of abbreviations that forwarders routinely reel off at any ...

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  • Katherine

    November 01, 2018 at 6:06 am

    This article was worth reading !!

  • Rachel

    March 28, 2019 at 4:07 am

    Good post…Really inspiring!!

  • Mike

    April 01, 2019 at 1:52 am

    Sounds like a consignee for a US based manufacturer and not a shipper as the title suggests. While this may be right for his/her preferences, it only represents a small demographic. I note that the article is a few years old, so would be interested to see an updated interview. More often, I see clients who wish to build genuine partnership with their providers. There are some valid points raised in the article, but as supply chain and logistics impacts the C-suite further and companies move to a cyclical tender process, it becomes more an more important to ‘know your customer’ and become even more involved with them on a regular basis.

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