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Container carriers came under renewed criticism from shippers at yesterday’s opening session of Intermodal Europe 2013 in Hamburg, for failing to provide acceptable levels of service to customers.

A packed audience heard that serious problems with late documentation and error-riddled invoices persisted, and many shippers were increasingly desperate for some form of express container services – or at least, more direct services – as alternatives to the now-universal practice of slow-steaming through massive transhipment hubs.

Carriers’ narrow focus on the misguided remedy ...

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  • Pedro

    October 10, 2013 at 4:56 pm

    These shipper complaints are getting more and more absurd.

    If you want a Rolls Royce you can’t just pay for a Fiat 500.

    • Gavin van Marle

      October 10, 2013 at 7:51 pm

      Trouble is – there doesn’t seem to be any Rolls Royces on the showroom floor at the moment, even if you had the money for it

      • Narasimhan Sundapalayam

        October 21, 2013 at 10:27 am

        Well said, Gavin.
        This is what appears to have been implied in the remarks of a shipper “Why can’t we have a carrier offering an express 25-day service like we previously enjoyed?” one asked.”

        Shippers world over being very large in number besides being a disorganised lot, the lines being small and comparatively well organised have always been habituated to elect the shipper to the chair for anything and everything. Thank god they haven’t imagined that piracy is also die to the shippers.