cathay pacific cx

CUSTOMER NOTE

We know that every shipment is critical, especially shipments of vital life-saving medicines, vaccines, plasma and other life science products. That’s why we’re introducing our refreshed Cathay Pharma solution: an innovative new approach which applies the agility and expertise we’ve refined from the pandemic, as well as the advances in packaging, tracking and monitoring of recent years. The result is a combination of reliability and expertise, born of our experienced and highly trained staff. We’ve added next-generation, multi-dimensional data-logging and tracking, and every stage of the shipment journey in Hong Kong is covered by IATA’s CEIV Pharma accreditation. We have developed a dedicated team to monitor pharma shipments 24/7, and to take proactive steps to ensure that they leave our care in the best possible condition. Other developments in packaging technology mean that we offer both the widest temperature range – including the big four industry-standard temperature ranges – and the biggest choice of container options in Asia. Our Cathay Pacific Cargo Terminal in Hong Kong has just opened a new Pharma Handing Centre, offering computer-controlled temperature and humidity monitoring, truck docks with inflatable shelters and moveable charging ports. We boast dedicated pharma coordinators who oversee shipments across our global network of destinations – a network that includes most of the major pharmaceutical research and manufacturing hubs. With Cathay Pharma, we believe we now offer one of the most comprehensive and up-to-date handling solutions in the market – this is another concrete step towards our vision of becoming the world’s most customer-centric air cargo services provider. We look forward to helping you discover all of the benefits of Cathay Pharma soon.

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