MCK: Power forward: Five make-or-break truths about next-gen e-commerce
MCKINSEY argued earlier this month that e-commerce is undergoing a fundamental change, reshaping how customers ...
WTC: RIDE THE WAVEFDX: TOP EXEC OUTPEP: TOP PERFORMER KO: STEADY YIELD AND KEY APPOINTMENTAAPL: SUPPLIER IPOCHRW: SLIGHTLY DOWNBEAT BUT UPSIDE REMAINSDHL: TOP PRIORITIESDHL: SPECULATIVE OCEAN TRADEDHL: CFO REMARKSPLD: BEATING ESTIMATESPLD: TRADING UPDATEBA: TRUMP TRADE
WTC: RIDE THE WAVEFDX: TOP EXEC OUTPEP: TOP PERFORMER KO: STEADY YIELD AND KEY APPOINTMENTAAPL: SUPPLIER IPOCHRW: SLIGHTLY DOWNBEAT BUT UPSIDE REMAINSDHL: TOP PRIORITIESDHL: SPECULATIVE OCEAN TRADEDHL: CFO REMARKSPLD: BEATING ESTIMATESPLD: TRADING UPDATEBA: TRUMP TRADE
McKinsey has published a thorough article on the shipping and ports industry. While it notes many of the usual contradictions – bigger ships and greater investments by ports, but in a softer market – it has also talked to shippers. Shippers enjoyed $23bn in savings between 2010 and 2015, but they are still not happy. Why? Because the service is poor. Shippers also claim it is the carriers driving down rates, not them and that they’d pay more if the service improved and if transparency was better. The article also looks at Amazon, noting that it believes “supply chains are strategic elements of the value proposition it offers to customers, and therefore feels the need to be the world’s best in that space”. It concludes with some suggestions for the industry: improve the customer experience; commercial excellence; and end-to-end collaboration.
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