Hunter Harrison responds to Railway Age

Turns out the problems at CSX are not the fault of chief executive Hunter Harrison but rather neophobes among his staff – at least according to the man himself. The carrier came in for criticism last week following a letter from the Surface Transportation Board (STB), which raised concerns around purported declines in service quality. After Railway Age drew attention to the issue, Mr Harrison decided to respond with a self-penned letter. While admitting challenges and disruptions had occurred during ...